Dang it! We test all download links among multiple users on different machines to make sure they work. But sometimes....stuff still happens.

Before we begin troubleshooting on our end can you do a few things for us?

First, try the link in a different browser – Internet Explorer instead of Chrome, for example, or Safari instead of Firefox.

If that doesn’t work upgrading to the current version of Adobe Reader often solves the problem. Get it here: http://get.adobe.com/reader/

If you use some other reader, check if your updates are current and, if they aren’t, install the latest version.

If you still can’t open the PDF, the problem may be with the PDF reader extension in your browser. Check your browser to make sure your PDF reader is enabled and current. (Note: Solutions are dependent on the version of the browser you are using.)

Start with this brief “fix it” tutorial from Adobe with addresses Safari, Internet Explorer and Firefox: http://helpx.adobe.com/acrobat/kb/cant-view-pdf-web.html

This article gives more details on what to do:


If that doesn’t help, please let us know. It would be incredibly helpful if you could provide:

  • Your OS (Windows, Mac, Linux)
  • Your OS version (Windows 8, Mac OS X 10.7.5, etc.)
  • Your browser (Firefox, Chrome, Internet Explorer, Safari, etc.)
  • Your browser version (Firefox 31.0, for example)
  • A screenshot of what you’re seeing.

Please click here to open a support ticket